Real support from really brilliant humans
Our support sets us apart.
Every Brilliant subscription and free trial includes a dedicated Customer Success Manager and access to our help desk, so you’re never left to figure things out alone. And if you need more hands-on help, we also offer professional services to build your assessments and reports.
Human support from London to Auckland
The best support is personal.
Our customer success team is led by two outstanding individuals that you will certainly get to know, Molly and Sarah. They are supported by the team across our offices in London (UK), Miami (US), and Auckland (NZ) to deliver a follow-the-sun service to our global customers.
Sarah Hamblin
Americas (East) & EMEA
Molly Nguyen
Americas (West) & APAC
Kind words from Brilliant customers
“Wow! I heard your customer service was next level, and you just proved that!”
— Matthew B.
“Thank you so so much, you guys are incredibly quick and clear and helpful, I really appreciate it.”
— Rosie F.
“I continue to have excellent customer service experiences from Brilliant Assessments team members. THANK YOU.”
— Marianne S.
“I’ve published my first assessment and am getting great feedback on it. Thank you for such a cool tool!”
— Kim E.
“Your support and care has been amazing! Thank you!”
— Natalie Makulski
“Very helpful and informative video. I appreciate the personal touch.”
— Andrew D.
Support built into the experience
At Brilliant Assessments, customer success is part of the service.
From the moment you subscribe, you’ll have a named point of contact to answer questions, offer guidance, and help you get more from the platform. When you need support, you’ll speak to a real person who knows the product and cares about your success, not a chatbot. That means personal, helpful support from day one.
A comprehensive help desk when you want to self-serve
Sometimes you want to speak to a person. Sometimes you just want a quick answer and to move on. Our help desk gives you both, with clear articles to help you find answers, learn features, and solve problems at your own pace.
Briefing
Scoping
Building
Training
Professional services for building assessments and reports
If you don’t have time to build your assessment or want more hands-on help, our professional services provide extra support. We can help build your assessment, results pages, and reports. Pricing depends on the scope of the project.
Ready to work with a team that is invested in your success?
Find out more about how Brilliant Assessments combines powerful assessment software with genuine human support and book a demo with our team.