Customer Story
How Brilliant Assessments is powering the UK Home Office-backed Best Bar None Program
Customer
Best Bar None
Assessment Type
Governance & Compliance
Interviewee
Debbie Ogier
Administrator
“Brilliant Assessments is definitely delivering the benefits we were hoping for and much, much more, and we've had positive feedback from the companies in areas that we work with, especially around the tailored reports and inbuilt scoring.”
– Debbie Ogier, Administrator for Best Bar None
About Best Bar None
Endorsed by the Home Office and the drinks and hospitality sectors, the Best Bar None scheme evaluates businesses across Venue Management, Staff Training and Welfare, Customer Safety and Wellbeing, Customer Service, and Community Engagement.
Accreditations are valid for one year and are periodically revised to include current concerns, such as ensuring the safety of women and girls. Each accredited venue receives a tailored report with practical suggestions to enhance safety and the customer experience, and to create a more inviting atmosphere for socializing and enjoyment.
“We don't just assess what is required by law of businesses. We also recognize and celebrate venues that go above and beyond to keep their customers and staff safe and provide an enjoyable experience.”
Debbie Ogier, Administrator for Best Bar None
Finding a flexible platform
Best Bar None needed a flexible platform to carry out annual onsite assessments of venues.
Assessors needed to record notes and attach evidence on site.
A complex scoring system was required to highlight essential criteria and bonus areas.
Other solutions were too rigid, complicated or outside the budget.
“Brilliant Assessments delivered everything we needed in a self-managed way. It's very flexible and offers great value for money.”
Debbie Ogier, Administrator for Best Bar None
Enabled by Brilliant
Onsite Assessment
Assessors complete 120 questions on site, adding notes and evidence such as photos.
Smart Scoring
Flexible scoring highlights essentials and bonus areas to reflect Best Bar None standards.
Automated Reports
Automatic reports show venues where they can improve with clear, practical feedback.
Venue Support
Data reveals trends and impact, helping the team offer support where it's needed most.
"This is the best tool if you're looking to build an assessment but not have to develop your own complex system to do it.”