Customer Story
How My Green Lab scales a complex global sustainability certification program with Brilliant Assessments
Customer
My Green Lab
Assessment Type
ESG Certification
Interviewee
Rachael Relph
Chief Sustainability Officer
“Brilliant Assessments really has been a very powerful tool for us because we have been able to customize it to meet the needs of what is actually a very complex program.”
– Rachael Relph, Chief Sustainability Officer, My Green Lab
About My Green Lab
My Green Lab is a nonprofit organization that works with laboratories and science-based organizations worldwide to build a culture of sustainability in science.
Its My Green Lab Certification program helps laboratories understand how sustainably they operate and where they can improve. Scientists complete a detailed 175-question assessment covering areas such as equipment use and maintenance, purchasing decisions, materials management and end-of-life disposal. The results are brought together at laboratory level to provide practical feedback and help teams decide what changes to make.
“It is really, really valuable for us to be able to set the scoring within Brilliant Assessments, to use the collective responses of people in the laboratory to set different score levels and therefore provide different types of feedback.”
– Rachael Relph, Chief Sustainability Officer, My Green Lab
Built to grow with a complex global program
My Green Lab started with relatively simple requirements, but the certification program has become more sophisticated over time. Brilliant Assessments has been able to grow with it, supporting detailed scoring, cohort feedback, repeat certification, and the management of hundreds of laboratories across organizations around the world.
That flexibility has been important as the team continues to develop the program. Rather than being limited by the platform, My Green Lab has been able to make use of more functionality as its needs have evolved, with further opportunities already identified for the next stage of growth.
“It has been very transformative for us to be able to take advantage of more and more of the features that Brilliant Assessments has.”
– Rachael Relph, Chief Sustainability Officer, My Green Lab
Built for complex certification at scale
My Green Lab runs a detailed 175-question assessment covering how laboratories use equipment, make purchasing decisions, manage materials and handle end-of-life disposal.
A comprehensive assessment
Scoring that drives useful feedback
Responses from across each laboratory can be brought together, scored at different levels and turned into tailored feedback that helps teams understand where they can make meaningful changes.
Certification over time
Cohorts and repeat assessments help My Green Lab manage hundreds of laboratories around the world, track their progress through certification and bring them back through the process when it is time to re-certify.
Support that helps the program evolve
The My Green Lab team works closely with Brilliant Assessments whenever they need help, whether that is resolving an issue, making a change or finding new ways to develop the certification program.
“I do actually recommend Brilliant Assessments to a lot of people that we work with because I think it really is a very powerful platform.”
— Rachael Relph, Chief Sustainability Officer, My Green Lab
Full Interview Transcript
Rachael Relph, Chief Sustainability Officer, My Green Lab
My name is Rachael Relph, and I am the Chief Sustainability Officer with My Green Lab. My Green Lab is a nonprofit organization that works with laboratories and science-based organizations all over the world to help build a culture of sustainability in science.
Brilliant Assessments really has been a very powerful tool for us with this program because we have been able to customize it to meet the needs that we have for what is actually a very complex program.
We are using the cohort initiation process to keep track of all of the laboratories that we are working with. As we are working with dozens of organizations and hundreds of laboratories all across the world, it is a very, very helpful way for us to be able to track them as they are going through our program.
It is really the iteration process in Brilliant Assessments that allows us to keep track of how a laboratory is going through our program, but also gives us a lot of functionality to make sure that we are reminding people when it is time for them to take their certification, or when it is time for them to come back and recertify their lab after a couple of years.
It is really, really valuable for us to be able to set the scoring within Brilliant Assessments and use the collective responses of people in the laboratory to set different score levels and therefore provide different types of feedback. We are able to give them different levels of information that is going to help them make the right decisions as they are thinking about how they are going to take action on these sustainability topics.
I think as we started out with Brilliant Assessments, we really were very basic in what we wanted to be able to do and really didn't take advantage of a lot of the functionality that it had. That met our needs for a time, but it has been very transformative for us to be able to take advantage of more and more of the features that Brilliant Assessments has.
As we look down the road at how we want to develop and grow this program even further, there is even more functionality that Brilliant Assessments already has in place that we are going to be taking advantage of.
It is almost hard to rate the support that we have received from Brilliant Assessments because it has been so phenomenal. Every time we have a question, it is so easy to get on a call with Brilliant Assessments. We quickly talk through it, and we quickly get a resolution on it.
I do actually recommend Brilliant Assessments to a lot of people that we work with because I think it really is a very powerful platform.