Customer Story
How People Untapped measures development at scale with Brilliant Assessments
Customer
People Untapped
Assessment Type
Leadership Effectiveness
Interviewee
Helen Hambleton
CEO & Founder
“Brilliant Assessments really enables us to manage programmes at scale globally.”
– Helen Hambleton, CEO & Founder, People Untapped
About People Untapped
People Untapped is a global learning and development provider working with organizations ranging from global corporates to growing tech businesses. Its work spans leadership and management development, team development, professional skills and executive coaching.
Measurement is an important part of that work. People Untapped uses assessments and diagnostics to understand capability at the start of a development journey, identify where support is needed and measure what has changed afterwards.
“The repeatability, the recommendations and the bespoke nature of the reports are really delivering what we were looking for.”
– Helen Hambleton, CEO & Founder, People Untapped
Measuring development more effectively
People Untapped had used assessments in different forms for years, but Helen was looking for something more sophisticated. The team wanted to measure capability before and after development, while also giving each person useful recommendations based on their results rather than simply presenting a score.
They also needed to make complex 360 processes easier to manage across large numbers of delegates and respondents. Brilliant Assessments gave them the dynamic, bespoke reporting they were looking for, without the manual administration that would otherwise make running those programmes at scale difficult.
“Rather than just giving a delegate or a learner a snapshot in time of their capabilities, it would actually give them, based on a self-assessment or a 360, some recommendations of what they could do as a result.”
– Helen Hambleton, CEO & Founder, People Untapped
Flexible assessments for development at scale
People Untapped can manage 360 processes across large numbers of delegates and respondents without relying on the manual administration that would otherwise come with programs of that size.
360 assessments at scale
Bespoke reports and recommendations
Assessment results can be turned into tailored reports that do more than show a score, giving learners useful recommendations based on their responses and the development areas identified.
Measuring change over time
Repeat assessments allow People Untapped to run a diagnostic or 360 at the start of a programme and repeat it later, making it easier to show what has changed over the course of the development work.
Flexible across different clients
The My Green Lab team works closely with Brilliant Assessments whenever they need help, whether that is resolving an issue, making a change or finding new ways to develop the certification program.
If, like us, you’re an organization that supports multiple clients and you have core assessments or core diagnostics you want to repeat time and time again, but maybe in slightly different flavors for different clients, then it’s a great platform to start using.
— Rachael Relph, Chief Sustainability Officer, My Green Lab
Full Interview Transcript
Helen Hambleton, CEO & Founder, People Untapped
I'm Helen Hambleton. I'm CEO and founder of People Untapped. We're a global learning and development provider, and we provide training and development solutions for global corporates and small tech startups across a whole range of soft skills, be that executive coaching, team development, professional skills development, or management and leadership training.
Originally, I'm a scientist by training, and measuring capability in a space that is quite soft and quite ambiguous has always been something that has been very important to me — to be able to measure whether the work that we are doing is actually making an impact and making a difference to the delegates and learners that we work with.
For many years now, we've been using assessments in a variety of formats, some quite simple and rudimentary and some more complex, to be able to measure and assess where a delegate or a coach is at the beginning of their journey and where they get to once we've finished our work with them.
I've been looking for a while and hadn't really found what I was looking for. Rather than just giving a delegate or a learner a snapshot in time of their capabilities, it would actually give them, based on a self-assessment or a 360, some recommendations of what they could do as a result.
I was scouring the world, really, for platforms where there was a level of dynamic reporting, so we could easily manage 360 processes with lots of delegates and lots of respondents and not be doing that manually, but also so that we could have a level of recommendation and that dynamism in reporting.
We're discovering different capabilities that it has over time, and it is enabling us to really help clients, for example, to create almost a training needs analysis to identify what their priority development needs are if we get lots of their organization to complete a diagnostic.
It's also enabling us to do repeat assessments, or iterations. We might do a 360 at the beginning of a program and then do a repeat 360 six months later to be able to actually look at what's changed over that time.
The repeatability, the recommendations and the bespoke nature of the reports are really delivering what we were looking for.
We are continuing to explore its functionality and where we can use it to its full advantage. We're certainly finding that, where we've got a large volume of delegates or a large volume of respondents, Brilliant Assessments really enables us to manage programs at scale globally.
The team have been really responsive and supportive of us in that partnership.
I think there are two main areas, or two main sets of people, I would recommend Brilliant Assessments to.
Firstly, if you're working in-house in an organization and you're looking to develop your own bespoke assessments, maybe company-branded, that you're managing in-house, and you've got volume, then Brilliant Assessments would definitely be worth a look.
Secondly, if, like us, you're an organization that supports multiple clients and you have core assessments or core diagnostics you want to repeat time and time again, but maybe in slightly different flavors for different clients, then it's a great platform to start using.